Creating and managing your ReWater account with Lightsview ReWater is a straightforward process. The following outlines all of the basic information needed to make sure your account is established quickly, plus there are useful guides for once your account has been created.
As a condition of Lightsview’s commitment to sustainable development, all dwellings need to be constructed with an additional “purple” plumbing system to permit the connection and use of recycled water for toilet flushing as well as for garden irrigation, car-washing and other purposes outside.
If the following requirements have been met, the process to connect your property to the Lightsview ReWater network can commence:
The steps to connect your property to the Lightsview ReWater network are:
Contact the Lightsview ReWater office on 08 7999 8555 or at connections@lightsviewrewater.com.au and provide the following information. This can be done by the property owner or the builder (if you have provided your approval):
A Pre-Check will take place at the property to ensure all the requirements have been met prior to booking in the installation, this is a visual assessment of the infrastructure. We do not require anyone to be at the property for the pre-check. Once the pre-check requirements are confirmed we can then go ahead and book you in for your meter installation.
Once the pre-check is completed our plumber will contact you directly to arrange an installation time. Someone will need to be at the property for the installation to occur and a cross-connection separation test will take place. If this test is failed the Plumber will advise the contact onsite of required repairs and the connection process will start again. If the audit is passed the contact onsite will be notified that the connection is completed.
Please allow up to 21 business days for a meter to be installed and operational. This will provide adequate time for your plumber to attend to any necessary plumbing required and our operations team to verify fittings and install the meter. If any of the pre-check conditions have not been satisfied this may delay the process.
If your property is being tenanted and you have a property manager, we can arrange to forward invoices directly to the property manager for payment. Please send your request through to info@lightsviewrewater.com.au and include the following information:
Please note as the property owner it is your responsibility to ensure that your account details are up to date and your account is paid by the due date.
If you are the tenant and would like to know more about the recycled water system, you may refer to the About Us section on this website. If you still have any questions or concerns please contact the property owner/property manager who may assist you with any questions. If your concerns have not been answered you may contact our office on 08 7999 8555 or at info@lightsviewrewater.com.au and please specify the property address and that you are the tenant.
You can update your details by submitting an updated customer details form or by sending an email to info@lightsviewrewater.com.au notifying us of any change.
Please reference your property address and customer ID when sending through your request. Please notify us as soon as possible if there is a change to your account details.
Lightsview ReWater offers a number of payment options. This information can be found on the first page of your invoice.
You can pay your account any time of the day, any day of the week thanks to our secure online service.
Just have your credit card handy (MasterCard or Visa). Maximum online credit card payment is $5,000. Should your account number contain an asterisk (*), please include it in the ‘Account’.
To pay online please visit our secure online service. Please note you will need your username and password to access payment site.
The biller code for Lightsview ReWater is 224584.
Your reference number for BPAY is next to the BPAY logo on your invoice
Pay over the phone using your credit card.
Phone between 10am to 4pm on 08 7999 8555
Detach the payment slip from your account and post it with your cheque or money order to:
Lightsview ReWater Supply Co
Suite 1005, 147 Pirie Street
Adelaide SA 5000
This service is available to Centrelink customers.
To pay using Centrepay, contact Centrelink and provide Lightsview ReWater’s CRN: 555110648S.
Pay through Direct Debit by completing a Direct Debit Form and submitting it to us at info@lightsviewrewater.com.au
Direct debit payments will be processed on the due date of your invoice.
If you are having difficulty paying your account, please contact us to discuss payment plan options.
Page 1 of your invoice provides a summary of your account and amount due.
Page 2 of your invoice provides a breakdown of the costs by the property if there is more than one property on the account
If you have any further questions regarding your invoice please contact us at 08 7999 8555 or info@lightsviewrewater.com.au
